FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION FOR YOUR EXPERIENCE
The hours of the breakfasts and the entrances and exits, the opening dates, the special conditions that we offer you by booking through our web page … Frequently asked questions and useful information that will surely help you to better organize your stay.
Of course, if you have any other questions we are at your disposal through our contact form, by phone or our profiles on social networks
INFORMATION ABOUT SCHEDULES
From what time can you check into the hotel?
The check in time is from 2 pm and the check out time is until 12 pm. Our reception hours are from 08:30 to 23 hours. If you are going to arrive later, you must call us to let us know.
What time is breakfast?
Our breakfast hours are from 8:30 a.m. to 10:30 a.m. If you need to have breakfast before for any reason, let us know when you arrive.
Can you have lunch or dinner at the hotel?
Yes, both. Our lunch service is from 1:30 p.m. to 2:30 p.m. and dinners from 8:00 p.m. to 9:30 p.m. For dinners, it is convenient to book in advance on the day of arrival, as we have a menu that changes every day. For meals, we have a small menu that you can see in the restaurant section of our website. If you have an intolerance to lactose, gluten or something else, let us know so we can take it into account.
INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEB
Is the best price guaranteed by booking through the web?
Yes, on the web you will always find the lowest price compared to other agencies and web pages. To guarantee this, if you find it cheaper, with the same conditions, we will keep you the best price and we will refund the difference.
Is it safe to book through the web?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
Are there discounts and benefits for booking through the web?
Yes, we always offer the best price and, in addition, several advantages and discounts that you can only enjoy if you book through our website:
- 5% discount on all our rates for reservations of two or more nights
- All available hotel rooms, all four types
- Exclusive sales experiences on the web
Click here to see all the advantages if you book through our website
INFORMATION ABOUT PLANS AND ACTIVITIES
What can be done in the area?
La Axarquía offers many options in terms of activities. There are many hiking routes, 25 minutes away you have the Mediterranean beaches, you can visit several charming towns, cities such as Malaga or Granada, yo can do active tourism activities or simply relax and enjoy the good Mediterranean climate looking at the mountains from our gardens or from the terrace of your room.
How far from the hotel are there restaurants and supermarkets?
In Alcaucín town, just 2 km. from the hotel, you can find all kinds of services: restaurants, shops, supermarkets, pharmacy …
OTHER USEFULL INFORMATION
Is there parking at the hotel?
Inside the hotel we have private outdoor parking for free use for clients.
When is the pool open?
Our pool is open from April to October, since the good weather in the area allows it to be open and to bathe during all these months.
Can you pick us up from the airport?
Yes, we can arrange transport both to pick you up and to take you to the airport from the hotel. Please contact us directly if you are interested in this option.
Reservation and cancellation policies and conditions
The hotel will have available for the guests, the room contracted on date according to the reservation made, after sending confirmation, according to the following conditions:
To make the reservation, the guest will have to provide a credit card, which will be used only to guarantee your reservation (except NON REFUNDABLE RATES or when it is a reservation with more than 2 rooms, 30% of the total will be charged of the reservation for confirmation). The hotel reserves the right to cancel your reservation if the card provided was not pre-authorized. Payment of the reservation will be on site
If you cancel or change the reservation before 7 days of arrival, the hotel will not charge (except when the reservation is NON REFUNDABLE RATES or for more than two rooms, the amount charged will not be refunded). If you cancel or change your reservation in previous 7 days at the check in the hotel will charge 100% of the first night. If you do not show at the hotel, 100% of the reservation will be charged.